ReturnToWorkSA is responsible for providing work injury insurance and regulating the South Australian Return to Work scheme.

They provide insurance that protects South Australian businesses and their workers in the event of a work injury.

This insurance protection provides financial support to cover worker wages, reasonable medical treatment, and return-to-work services for people who have been injured at work.

Their services and those delivered by their claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.


Why Recwise?

ReturnToWorkSA was approached by RecWise at the time they were actually looking for a paperless solution for their reconciliations and to meet their compliance and audit outcomes needs.
Luckily, at the time, we were literally just around the corner from their offices in Adelaide.

Initially, we engaged the old-fashioned way by writing to introduce RecWise. After reading about our offering, the RecWise team delivered a demonstration, and RTWSA saw the benefits immediately for their business to add a framework solution.

The RTWSA team wanted an in-house installation for the application rather than something hosted externally. Knowing that the application was not hosted externally, in their case, gave them peace of mind. Note that the application can however be hosted wherever you wish internally or with a service provider of your choice.

Also, the RTWSA team found that throughout the COVID19 pandemic that the software has been robust and easily accessible via VPN. So users working from home can simply connect and perform their required reconciliations.

Being a State government organization, the reporting has to be accurate to deliver to the Attorney Generals’ department when audited. The implementation has meant that the business has met the necessary requirements to achieve good audit results.

The Outcomes

There are never any deal-stopping challenges. The users were trained in the solution and the uptake was as expected.

The Results

The team at RTWSA still loves the system and has recently upgraded to the latest release that is included in the annual subscription fee as well as after-sales support.

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